Submit Tech Ticket (SUSD Staff Only)

Click the image below to open the Tech Ticket email template. Then simply click the blue Gmail icon to create an email (be sure to change the email subject accordingly)

Submit Tech Ticket

Sylvan staff members may request technology support by dialing extension 7000, or sending a detailed email to support@sylvan.k12.ca.us using the District Goolge email system.

**Please note that the ticketing system will not create a ticket for an email address that is not part of they sylvan.k12.ca.us domain. 

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In the body of the email please provide the following information (if applicable):

Please be as descriptive as possible. Being over descriptive about the issue is better than not begin descriptive at all. The more information provided about your problem, the faster it can be resolved. Generally, restarting your computer will resolve many issues.

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Possible reasons to request Tech assistance:

  • I can't remember my password for Aeries, Google, Windows, etc.
  • I can't print.
  • My laptop won't connect to the WiFi.
  • My device is damaged.
  • I need a new projector bulb.
  • I need to add a printer to my computer.
  • Chrome keeps crashing.
  • Keep N' Track is not working.
  • I'm not receiving emails.
  • Any other technology-related issues.

Possible reasons to request Ed Tech assistance:  

  • I can't access Clever, StudySync or Benchmark Advance, or other curriculum programs/accounts , etc.
  • Clever, StudySync, Benchmark Advance, or IO Education aren't working.
  • I need an app pushed out.  
  • I need to look up browser history on a student device.
  • Any other technology-related issues. 

Two things will happen when an email is sent to support@sylvan.k12.ca.us:  

  1. A ticket gets automatically generated. Our ticketing program matches your email address to your request. You will need to be logged into your Sylvan District email account when you send your email. If your email is not working, please contact a co-worker at your site to assist with entering a help request or dial extension 7000 from a district phone. If dialing extension 7000, leaving a detailed voicemail will automatically generate a support ticket for you. 
  2. The ticket is automatically entered into the system's queue for the Tech team to view, assign, and complete.
  3. All communication regarding your ticket will be generated through the original email you received upon submission of a ticket. 

In order for this system to work with efficiency and accuracy, we kindly request that you do not email individual requests to Tech team members.