Digital Device Protection Plan - Optional Insurance

**TO PURCHASE DEVICE INSURANCE WITH CASH, PLEASE SEE THE TECHNOLOGY DEPARTMENT SECRETARY LOCATED AT THE SUSD DISTRICT OFFICE IN THE 2ND BUILDING - 605 SYLVAN AVENUE, MODESTO**

For those students who are issued a digital learning device, families will have the opportunity to purchase a Sylvan District Board of Trustees approved Protection Plan for $30 from the school office. The Protection Plans purchased after the 3rd week of the regular school year (after August 6th, 2025) must have the device inspected by the site Library Media Assistant (LMA) or Office Manager and certified to be free of damage.

Introduction

Care of all instructional materials, including Chromebooks and iPads, distributed by Sylvan Union School District is the responsibility of the student to which they are assigned and the parent/guardian. This includes costs associated with damages and loss or theft (California Education Code 48904). The purpose of this policy is to protect families from accumulating debt due to accidental damage or theft (see definitions below) of school-issued devices.

Policy Term

Policies run one year from the date of purchase.
Students who are issued devices at the beginning of the regular school year may purchase insurance until the end of the 3rd week of school based on the board adopted calendar without having the device inspected.
If devices are not issued during the first 2 weeks of school, a grace period may be extended at the discretion of the site administration.
Students who wish to purchase insurance after the 3rd week of the regular school year (after August 6th, 2025) must have the device inspected by the site Library Media Assistant (LMA) or Office Manager and certified to be free of damage.
Policy requires that any furnished protective case be installed on the device at all times. Damage incurred while the protective case is not installed on the device is not covered by this insurance policy. (Applicable only on those devices where a protective case was provided)
If a protective case was furnished, it is considered to be part of the Chromebook and is included in the policy

Cost

Coverage cost - $30 per term (see above). Policies purchased mid-year will not be prorated.

Refunds

There will be no refunds. If a student drops from the school, and then returns later in the school year, the policy will still be in effect until the expiration date of the original policy.

Families with $30 Insurance are covered for the following parts and repairs:

Accidental damage, drop, liquid spills, and submersion.
Theft, burglary, robbery (requires official police report)
Vandalism (requires official police report or school administrator incident report)
Fire, flood, natural disaster
Power surge
Damaged or worn A/C Adapter (also referred to as the Power Charger) *NOTE* LOST chargers are not covered under insurance. The original A/C adapter with a Sylvan Asset Tag must be returned. Substitutions will not be accepted.
Mechanical failure or defect

Families with NO Insurance will pay for parts and labor (approximate prices listed below):

Theft, lost, misplaced device:
- Chromebook/Laptop: $400
- iPad: $350
- iPad Air: $600
Screen repair: $100
Motherboard: $175
Hinge: $60
Cover Lid: $40
Camera: $30
Touchpad/Palm rest: $30
Keyboard: $10/key or $50
Damaged or Lost A/C Adapter (Power Charger): $35 *NOTE* The original A/C adapter with a Sylvan Asset Tag must be returned. Substitutions will not be accepted.
Protective Case: $25
Miscellaneous internal or external parts damaged due to water damage/vandalism/etc: $15-$175 each plus labor
Students are provided with a loaner until repaired or replaced.

Deductibles

First covered repair- $0 deductible
Second covered repair- $0 deductible
Third covered repair - $25 deductible
Fourth covered repair- $35 deductible
After 4 repairs/replacements the policy is void for the remainder of the term and parent/guardian is responsible to pay for all damage to the device.

**Note: A “deductible” is a specified amount of money that the insured must pay before the insurance company will pay a claim.

Your duties in the event of loss or damage

Report the loss or damage to your school site Library Media Specialists within 7 days.
Notify the local police if the loss is due to theft, burglary, robbery or vandalism. You must then provide the official police report to the school/district staff.

Settlement Options

Sylvan Union School District will pay for the cost of repair of the insured device to include parts and labor, minus any applicable deductible. If the device cannot be repaired, an equivalent replacement of Sylvan Union School District choosing will be provided. If a replacement device is provided, this coverage will transfer to the replacement device for the duration of the policy. While a student’s device is being repaired the student will be issued a loaner device of Sylvan Union School District choosing. The policy will cover the loaner device until the student’s original device is returned or a permanent replacement device is issued.

Fraud, Concealment, and Misrepresentation

Coverage may be denied if the student willfully defrauds, conceals, and/or misrepresents any material information about the cause of damage or loss of the device.

Detail of Coverage

Accidental damage, drop, liquid spills, and submersion
Theft, burglary, robbery (requires official police report)
Vandalism (requires official police report or school administrator incident report)
Fire, flood, natural disaster
Power surge
Damaged or worn A/C Adapter (also referred to as the Power Charger)
Mechanical failure or defect

Detail of Exclusions of Coverage

Dishonest and/or intentional acts, vandalism
Tampering with or unauthorized attempts to repair the device.
Unexplained loss or mysterious disappearance
Loss or damage to accessories, software and data
Corrosion and rust
Cosmetic damage
Government seizure

Policy Portability

If a student transfers to another Sylvan Union School District site during the policy term, the coverage will transfer to the new site and remain in effect until the end of the term. If a student transfers to a site outside of Sylvan Union School District the coverage does not transfer to the new district/school and the device must be returned to Sylvan Union School District. However, if the student transfers back to a Sylvan Union School District site before the end of the term, the coverage will remain in effect until the end of the term.

How do I notify Sylvan District that my device is damaged or lost?

In the event the device is damaged or not functioning properly, immediately notify the Sylvan District.

Call or otherwise notify the student’s homeschool Office Manager or site Library Media Assistant (LMA)
Provide the following information:
- Student Name
- Student Permanent ID number (usually starts with a 4 and is 6 digits)
- What is wrong with the device
  - Examples:
    - I forgot my username and/or password
    - The screen is cracked
    - I spilled water on my Chromebooks and now it won’t work
    - I lost my A/C Adapter (power supply)

DO NOT EMAIL support@sylvan.k12.ca.us. THE TECHNOLOGY DEPARTMENT DOES NOT RECEIVE TICKETS FROM EMAILS OUTSIDE OF THE sylvan.k12.ca.us DOMAIN.

Student Digital Device Protection Plan - Optional Insurance - $30